1. Delivery area
We currently ship within Israel only. Deliveries to remote areas may take longer than the estimated times below, and higher shipping fees may apply to some areas; any such fee is shown at checkout before you pay.
2. Shipping methods and rates
- Home delivery — ILS 35
- Ship to salon — ILS 35
- Free shipping on orders over ILS 260
3. Delivery times
Orders are typically delivered within 3–7 business days. Business days are Sunday through Thursday, excluding Israeli public holidays. Delivery times are estimates and may be longer in exceptional circumstances.
4. Tracking and coordination
The courier will coordinate the delivery with you by phone, SMS or email, using the contact details you provided at checkout.
5. Collecting from a salon
If you chose pickup at a salon, please collect your order within 14 days of the ready-for-pickup notice. Orders not collected in time are returned to us, and re-shipping is at the customer's expense.
6. Failed delivery and incorrect address
If delivery fails because of an incorrect address or because the order was not collected, the cost of re-shipping is the customer's responsibility.
7. Damaged or lost shipments
If your order arrives damaged or is lost in transit, contact us and we will replace it or refund you when the fault is ours or the courier's. [email protected]
8. Returns
For returns, exchanges and cancellations, see our Return Policy. Returns and exchanges policy